Today’s show is about all the efforts that pilots need to put in to understand an industry better so to allow them to provide better service to their customers and increase their overall effectiveness for their business.

Today’s question for the day is from Robert who would like to know some ways by which he can enhance his knowledge about an industry and stay better informed about the problems faced by the customer.

We discuss if there is one single way to understand an industry or domain in the drone industry and if pilots can actually use one common methodology to identify customer pain points. While we do agree there is no secret sauce to do this, we address today’s question by what it really means to understand customer pain points and how pilots can go about doing this.

An integral component of understanding customer pain points involves actually having conversations with customer and we address how pilots can effectively performing this action in a domain of their choice while also highlighting how these help an individual better their skills, their business and their overall outlook in front of their customers.

We then provide Paul’s experience of interacting with an inquisitive individual who came across on the field to enquire about the drone industry and we also share Drone U’s Kevin who started his drone business and how he was able to scale up to taking up projects for Amazon just by interacting and learning from his customers.

If you are looking to know how you can better your drone skills, impress your customers and want to stay updated on your line of business, You don’t want to miss this show !

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Timestamps

[01:55] Today’s question on how to determine the pain points/needs of an industry
[03:02] Is there a magic sauce to determining all details and aspects of an industry
[04:14] Talking to individuals working in the industry to understand the developments and pain points in the industry
[09:15] Paul’s experience on how an individual enquired about the drone industry and its pain points to start his business
[15:56] Learn about our DUE instructor Kevin Lederer and how he progressed his business from taking aerial images to taking up a project for Amazon